(02) 9604 8813 | coffinorders@keyindustries.com.au

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Privacy Policy – Key Industries

1. Overview

KEY INDUSTRIES PTY LTD respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website https://www.keyindustries.com.au/ or interacting with us, you consent to the practices outlined in this policy.

2. What Personal Information We Collect

We may collect and hold a range of personal information, including:

  1. Name, job title, and company
  2. Contact details (email, phone number, postal address)
  3. Project specifications, design preferences, and order history
  4. Website usage data (IP address, browser type, cookies, pages visited)
  5. Any other information you voluntarily provide via contact forms, emails, or phone calls

3. How We Collect Personal Information

We collect personal information through:

  1. Our website contact forms and quote request forms
  2. Emails and phone conversations
  3. Social media interactions
  4. In-person meetings or events
  5. Automatically via website analytics tools and cookies

4. Why We Collect Your Personal Information

We collect your personal information to:

  1. Provide quotes and technical support
  2. Fulfil sample requests and orders
  3. Respond to enquiries and provide customer service
  4. Deliver updates about our products and services
  5. Improve our website functionality and user experience
  6. Comply with legal obligations
  7. We only collect personal information that is reasonably necessary for our business activities.

5. Use and Disclosure of Your Personal Information

We may use and disclose your personal information to:

  1. Our internal staff, contractors, or service providers (e.g., logistics partners)
  2. Marketing platforms (e.g., EDM tools, CRM systems)
  3. Website and data hosting providers
  4. Regulatory or law enforcement agencies where required by law
  5. We do not sell or rent personal information to third parties.

6. Direct Marketing

We may send you product updates, invitations, or news relevant to architectural and building professionals. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Website Cookies and Analytics

We use cookies and third-party tools (such as Google Analytics) to collect non-identifying information about your interaction with our website. This helps us monitor performance and improve our digital presence. You can manage cookie preferences through your browser settings.

8. Security of Your Personal Information

We take reasonable steps to protect your personal information from:

  1. Misuse, interference, and loss
  2. Unauthorised access, modification, or disclosure
  3. Our systems are secured via an up-to-date firewall, SSL encryption, and access control measures.

9. Access and Correction

You may request access to the personal information we hold about you or request corrections if it is inaccurate, out-of-date, or incomplete. Please contact us via the details below. We aim to respond to requests within a reasonable timeframe (usually 30 days).

10. Overseas Disclosure

Key Industries does not routinely disclose personal information to overseas recipients. Should this become necessary (e.g., for cloud services), we will ensure appropriate safeguards are in place as per APP 8.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage users to review their respective privacy policies.

12. How to Contact Us

For questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact:

Privacy Officer – Key Industries
Email: info@keysindustries.com.au
Phone: (02) 9604 8813
Mail: Level 1, 7-8 Davis Road, Wetherill Park, NSW 2164

We will acknowledge all privacy-related complaints and aim to resolve them within 30 days. If you are not satisfied, you can lodge a complaint with the OAIC at www.oaic.gov.au/privacy/privacy-complaints.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business practices. The latest version will always be available on our website.

The products on this website are wholesale only. If you would like to order, please contact your local funeral home or crematorium.